WordPress Sales Support Specialist Full Time

Will you be our newest WordPress Sales Support Specialist?

We are looking for a WordPress Sales Support Specialist to promote high-quality WordPress plugins and themes that contribute to the overall success of WPMU DEV products.

You will join an ongoing and expanding team of sales enthusiasts who work collaboratively with all areas of the company to make sure we stand out from the rest!

The person we’re in search of will have intimate knowledge of WordPress and experience using a broad range of plugins and themes and will manage Accounts and Sales-related communications.

We’re looking for a person who will be able to also work on weekends and is available to work on the following schedules:

10:00 pm – 6:00 am UTC
3:00 pm – 11:00 pm UTC

Responsibilities
Leads generation
Providing support to customers and members by identifying solutions to their WP-related concerns through our communication channels (email, chat)
Providing customer service and managing customer accounts
Providing product knowledge and promoting WPMU DEV products.
Maintaining meticulous CRM hygiene while monitoring and nurturing sales leads through consistent follow-up email correspondence.
Managing inbound and outbound sales communications.
Conducting Zoom calls with potential and existing clients.

Qualifications
Essential attributes and experience required:
Have a really good familiarity with WordPress, including themes and plugins
Superb interpersonal skills, including the power to swiftly build rapport with current customers
Proven experience in sales and accounts and billing support
At least 1-year of experience in any Sales Support position
Proficient in English: Verbal and Written
Proficient in spreadsheets and data entry
Enjoy collaborating with others, and don’t back down from a challenge
Typing skills
Strong communication skills
Love people and love yourself!
We like all staff to be working 40 hours a week, but if you did want to work more hours, that’s also cool with us.