Digital Client Success Manager Full Time

About The Role

As our new Digital Client Success Manager, you’ll play a critical role in driving revenue and building relationships that last. In this fast-paced, target-driven position, your ability to connect with clients and deliver tailored solutions will directly contribute to our success and yours.

In this role as Digital Client Success Manager, you’ll be the face of our company, ensuring every client interaction leaves a lasting, positive impression. Your dedication to exceptional service and problem-solving will help us build stronger, loyal customer relationships. You will be responsible for onboarding, regular touch points, renewals, cross-sells, up-sells, and the main point of contact for our advertisers.

This is a fully remote position. Interviews will be conducted via phone and video calls for your convenience. The salary range is $55,000 to $60,000 annually, with potential bonus compensation, and opportunities for growth and advancement.

The Role in Action

• Deliver responsive, high-touch service that drives renewals and grows partnerships across print and digital platforms.
• Provide white-glove support for clients and Area Directors, ensuring smooth, consistent communication.
• Gather assets, set up campaigns accurately, and stay connected post-launch with regular check-ins.
• Keep CRM and billing information up to date and resolve account or payment questions quickly.
• Renew clients, identify upsell or cross-sell opportunities, and proactively prevent churn.

The Ideal Candidate

We’re looking for someone who will hit the ground running to:

• Managing client accounts across ongoing services and retainers.
• Utilize CRM tools (e.g., Monday.com) to track account health and activity.
• Support contracts, onboarding, renewals, and upsell/cross-sell efforts
• Analyze and report on service performance, SLAs, and client outcomes
• Maintain clear process documentation, playbooks, and workflows
• Communicate confidently via Zoom, phone, and email
• Identify risks early and escalate issues to protect client success

Skills and Qualities that Set You Apart:

• Experience managing mid-market or enterprise B2B service clients in a remote environment
• Acting as the primary post-sale, strategic point of contact for client relationships
• Leading client onboarding, discovery, and expectation-setting for service delivery
• Running recurring status calls, QBRs, and reviews focused on business outcomes
• Supporting renewals, expansions, and long-term account growth by demonstrating value
• Navigating escalations and maintaining client trust during delivery challenges
• Collaborating across time zones with distributed teams and clients
• Retaining and growing accounts by aligning services to evolving client goals

Benefits Designed with You in Mind

Health & Wellness

• Full health care coverage for you and your family.
• Complimentary basic dental coverage.
• Access to a licensed nutritionist to support your health and wellness goals.
• Employee Assistance Program (EAP) with complimentary mental health resources and additional support services.
• Financial Security
• 401(k) plan with a company match to help secure your financial future.
• Financial planning services to guide you in achieving your financial goals.
• $7,000 contribution toward the purchase of your first home through our First-Time Homebuyer Program.

Paid Leave

• Paid time off, including a paid, week-long Holiday Break each year.
• Three-week paid sabbatical after four years of service.
• Paternal leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave.
• Remote Work Support
• Monthly remote-work reimbursement to assist with home office and internet expenses.

Additional Benefits

• Pet care insurance and discounts to help support your pets’ health and well-being.
• The opportunity to make a difference through N2GIVES, our program dedicated to fighting human trafficking and supporting other impactful causes.