ServiceTitan Administrator Full Time

Description
We are looking for a motivated Remote ServiceTitan Administrator to support system management, reporting, and operational workflows for a growing U.S. home service business.

In this role, you will be responsible for managing and optimizing the ServiceTitan platform, supporting team members with system usage, maintaining accurate data, and generating operational reports to support decision-making.

Your main goal will be to ensure ServiceTitan runs efficiently, team members use the platform correctly, and operational data remains accurate and organized.

If you enjoy system optimization, training users, analyzing operational data, and improving workflows, this role offers an excellent opportunity to contribute and grow.

Key Responsibilities
1. ServiceTitan System Management
Configure and maintain ServiceTitan settings and workflows

Manage user permissions and system configurations

Ensure the platform functions smoothly for daily operations

2. Staff Training & System Support
Train team members on ServiceTitan features and best practices

Provide ongoing support to staff regarding system usage

Troubleshoot user issues and resolve platform-related challenges

3. System Monitoring & Troubleshooting
Monitor system performance and identify operational issues

Troubleshoot errors or workflow disruptions within the platform

Ensure seamless integration with operational processes

4. Data Management & Reporting
Maintain accurate data entry protocols within the system

Generate operational reports and performance analytics

Support leadership with data insights and reporting visibility

5. Workflow Optimization & Tool Integration
Collaborate with internal teams to improve workflows

Support integration of ServiceTitan with other operational tools

Stay updated on platform updates and new features

Requirements
1. ServiceTitan Platform Experience
Minimum 2 years of hands-on experience managing or administering the ServiceTitan platform in a professional environment.

2. CRM or Service Management System Experience
At least 3 years of experience working with CRM or service management software used to track customers, scheduling, or operational workflows.

3. System Training & User Support
Minimum 2 years of experience training team members or supporting users on software platforms, internal systems, or operational tools.

4. Data Reporting & Analytics Experience
At least 2 years of experience generating reports, analyzing operational data, or working with reporting dashboards to support business decisions.

5. Data Management & System Accuracy
Experience managing 100+ customer records, service tickets, or operational entries within CRM or service management systems while maintaining data accuracy.