Administrator Full Time

About Care Cuddle
Care Cuddle is a UK-based health and social care consultancy supporting regulated care providers — including domiciliary care agencies, care homes, supported accommodation services and local authorities — with compliance, quality assurance and day-to-day operational support. With over 20 years of combined sector experience, we help our clients meet the standards expected by the CQC, Ofsted and other regulators while keeping their operations running smoothly behind the scenes.

We’re growing, and we’re looking for a detail-driven Administrator to join our remote team.

The Role
You’ll join us at the Administrator level, providing remote administrative and compliance support to a portfolio of care providers across the UK. The work is hands-on: you’ll operate within client systems, supporting their rotas, care plans, training records, incident reports and audits.

This is the entry point into a defined four-stage career path:

• Administrator
• Senior Administrator
• Compliance Consultant
• Senior Compliance Consultant
• As you build sector knowledge and confidence, your role will gradually shift from administrative delivery to consultative, client-facing compliance work.

Working hours: 9:00am – 6:00pm, five days per week. Because the care sector operates seven days a week, your five working days may fall anywhere between Monday and Sunday depending on client need.

Key Responsibilities

Quality assurance

• Review daily care visit notes for completeness, accuracy and quality
• Check MAR charts and digital medication records for errors or omissions to support safe medication administration and auditing
• Support managers with internal and external audits (including CQC) by gathering and organising policies, training records and care documentation

Call monitoring

• Answer phone calls from service users promptly and courteously, escalating issues where needed and recording outcomes
• Recruitment, onboarding and HR compliance
• Advertise vacancies, manage applicant responses and assist with interview scheduling and prep packs
• Upload staff documents (contracts, ID, DBS certificates, training records) to maintain HR files in line with safer recruitment standards
• Support staff induction by preparing welcome packs, organising schedules and ensuring mandatory paperwork is completed

Staff support and development

• Monitor expired training and allocate refreshers
• Assign mandatory and specialist training (e.g. Safeguarding, MCA) in line with role requirements and CQC expectations
• Support scheduling and documentation of bi-monthly supervisions and annual appraisals
• Track spot checks (every six months) and record outcomes
• Issue updated policies to staff and log sign-offs to evidence understanding and compliance

Incident reporting and safety

• Log incidents accurately and promptly in line with company policy, ensuring information is available for investigation
• Monitor PPE levels weekly
• Support reviews of the Risk Register and Business Continuity Plan, keeping emergency protocols and contact lists current and accessible

General administration and continuous improvement

• Coordinate attendance and record minutes for weekly management meetings and monthly staff meetings
• Collate service user and staff feedback to support continuous improvement
• Provide ad-hoc administrative support to keep client operations running smoothly

What We Expect From You

These are the standards every team member is held to, regardless of level.

Communication

• Respond to WhatsApp messages within 5 minutes during working hours (unless in a meeting)
• Respond to emails within 20 minutes during working hours (unless in a meeting)
• Flag challenges early — whether that’s a connectivity issue, a task you’re unsure how to complete, or simply not having enough work
• Notify us promptly if you’re unwell or facing a personal emergency
• Give at least one month’s notice for any planned leave

Attention to detail

• Proofread every piece of work for spelling, grammar and formatting before submission

Professionalism

• Attend work and all work-related meetings on time
• Work from a quiet, distraction-free environment

Learning

• Complete all online training promptly and refresh it annually
• Take active ownership of your knowledge of the UK care sector — key terms, concepts and the legislation governing how care is delivered

Person Specification
Essential

• Strong analytical and problem-solving skills, with the ability to work through complex care challenges and develop practical solutions
• Excellent written and verbal communication
• Comfortable working both independently and collaboratively in a fast-paced remote environment
• Flexible and adaptable to changing client priorities
• Proficient in Google Workspace

Preferred

Previous experience in the health and social care sector, ideally in a consultancy, compliance or registered service capacity

How to Apply
To keep our hiring process fair and free from unconscious bias, all applicants complete an assessment (30–40 minutes). Shortlisted candidates are then invited to interview.

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