Client Success Specialist (LegalTech) Full Time

Client Success Specialist (Legal Tech)
Join Codekeeper and play a crucial role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of customer communications, technical support, and legal drafting/review. We are on the lookout for a talented Client Success Specialist to thrive in this dynamic and multifaceted position.

We’re accepting applications for the next two months and will fill the position as soon as we’ve found the perfect match.

Role Description
As a Client Success Specialist within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality.

Key Responsibilities
Customer Service

You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account
Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly
Tech Setup Support

Customers will also be required to set up connections between their source code management platform
You will support them in this process and make sure everything is administered correctly on our side
Sales Support

Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service
This is done via email and website chat
Report Drafting

Some of our customers require us to inspect information they provide
You draft the reports and send them back to them
Legal Drafting/Review

As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements
You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client

About the Company
Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app.
🌐 codekeeper.co/

What We Offer
Passionate and fun-loving colleagues
Startup mindset with ample opportunities for growth
Regular team activities and gatherings
Comprehensive onboarding process with a dedicated ramp-up period
A supportive team that values open communication and direct feedback
A chance to excel in your career and make a difference