Customer Support

Call Verification Officer Hybrid

Key Responsibilities

Conduct outbound calls to verify customer information and documentation
Perform prequalification checks based on defined criteria
Accurately document call outcomes and customer responses
Escalate discrepancies or red flags identified during calls
Maintain a high level of professionalism and customer service
Support the onboarding and verification process as required

Requirements

Strong verbal communication and interpersonal skills
High level of attention to detail
Ability to work effectively in a hybrid environment
Basic computer proficiency (MS Office, CRM tools, etc.)
Prior experience in customer service, call center operations, or verification roles is an added advantage

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