Virtual Patient Facing Ally Full Time

WHO WE ARE:

SimpliFed, a 100% virtual telehealth maternal health company, was founded with the mission to democratize access to baby feeding support. Recognizing the significant connection between feeding and maternal mental and physical health, SimpliFed has since developed a Maternal Health Operating System (mOS). This system provides virtual care models and support to families throughout the peri and postnatal periods, addressing what can be one of the most difficult and isolating aspects of new parenthood.

POSITION: 

The role of a Virtual SimpliFed Ally is to engage patients and providers through the use of various communication tools including text, email, and phone call. Allies are the frontline, patient-facing advocates who assist patients with on-board process, schedule appointments, and connect to care.

POSITION SPECIFICS: 

Perform daily duties that include but are not limited to:

• On-line scheduling, patient communications, and patient forms collection
• Manage communications queues with prompt responses to voicemails, and incoming patient inquiries via SMS text and live phone calls
• Assist patients with access to virtual telehealth platform for provider visits and completion of key health information forms
• Conduct patient outreach and follow-up care requests daily
• Conduct outbound referrals as instructed by providers and process
• Monitor internal communications channels for patient care coordination

REQUIREMENTS: 

• Associates degree or professional certification in a healthcare related field with at least 6 months experience in a clinical setting
• Preferred: 2+ years experience in a medical office or healthcare system as a receptionist, patient registrar, or clinical admin assistant
• Demonstrated experience with electronic health records (EHR) and Health IT
• Knowledge of medical terminology, medical records, and HIPPA
• Comfortable using technical tools in a virtual environment
• Application of critical thinking skills to navigate patient and product issues
• Oral and Written Fluency in Spanish, preferred
• Strong written communication skills and attention to detail
• Experience working with a multicultural population
• Exceptional customer service skills, specifically empathetic and trauma informed care

Tagged as: customer support