Social Media and Community Manager Full Time

Position Responsibilities 

Social Media Strategy & Execution

• Own strategy and daily execution across LinkedIn, Facebook, Instagram, X, and YouTube
• Maintain a consistent and high-quality cadence of engaging social content across all channels
• Develop content that captures attention, disrupts patterns, and differentiates CENTEGIX within the market
• Create and manage multiple content formats including:Short-form video
  Carousels
  Static graphics
  Stories
  Thought leadership posts
  Event coverage
  Live social content
• Build and manage monthly content calendars aligned to campaigns, events, industry trends, vertical initiatives, and news cycles
• Monitor engagement, brand sentiment, comments, and direct messages while representing the CENTEGIX voice with authenticity and responsiveness
• Cover tradeshows, conferences, customer visits, and company events through live and real-time social content
• Track and report on performance metrics including engagement, follower growth, reach, share-of-voice, and overall content effectiveness

Community Building & Advocacy

• Build and manage a structured CENTEGIX champion community consisting of school leaders, public safety professionals, healthcare leaders, and customer advocates
• Develop and scale customer advocacy programs with clear participation opportunities and engagement strategies
• Build and support employee advocacy initiatives that activate field sales, customer success, and executive leadership across social platforms
• Identify and nurture brand advocates, influencers, and customer champions
• Create community-focused programming including customer spotlights, peer conversations, polls, testimonials, and engagement campaigns
• Partner closely with the Events team to extend conference and event engagement into long-term digital community participation

Content & Campaign Collaboration

• Partner with the Content team to repurpose long-form assets into social-first formats
• Collaborate with video and creative teams on short-form social video concepts, scripting, and distribution
• Support demand generation and campaign initiatives through organic social amplification

Requirements

• 3–5+ years of experience managing brand social media channels and digital communities
• Strong understanding of platform-specific social strategy across LinkedIn, Instagram, Facebook, YouTube, and X
• Proven success building, growing, or managing online communities, advocacy programs, or engaged audiences
• Excellent writing and communication skills with the ability to adapt tone and messaging by platform and audience
• Experience creating short-form video and social-first content
• Proficiency with social media management and scheduling tools such as Sprout Social, Hootsuite, or similar platforms
• Data-driven mindset with experience analyzing social performance metrics and optimizing strategy accordingly
• Strong organizational skills with the ability to manage multiple initiatives simultaneously
• Self-starter mentality with the ability to build processes, programs, and strategies from the ground up
• Experience leveraging AI tools thoughtfully and effectively within content and marketing workflows
• Experience in B2B marketing, education, healthcare, safety, SaaS, or mission-driven industries is strongly preferred
• Familiarity with CRM, marketing automation, advocacy, or community management platforms is a plus
• Basic video editing skills using tools such as CapCut, Premiere Pro, or similar software preferred
• Experience supporting event marketing, thought leadership campaigns, or employee advocacy initiatives preferred
• Strong personal social media presence and understanding of modern content trends strongly preferred

Who you are

• You genuinely care about the mission and understand the impact safety technology can have during emergencies
• You are a builder who sees opportunities to create movements, not just publish posts
• You naturally think in content formats and understand how one story can evolve across multiple channels and mediums
• You study audience behavior and understand what makes people stop scrolling and engage
• You understand that successful B2B social media is rooted in trust, relationships, consistency, and credibility
• You are highly collaborative, organized, and comfortable operating in a fast-moving environment
• You are both creative and strategic, balancing storytelling with measurable business impact

What’s in it for you?

• Remote first work environment; we offer workplace flexibility
• Participation in company wide discretionary bonus
• Fifteen days of PTO plus twelve company holidays
• Three days of paid Sick Leave and one floating holiday
• Monthly device(s) reimbursement
• Up to $2500/year reimbursement for eligible education expenses
• We offer a range of Healthcare plans to meet your needs  (medical, dental, vision)
• 401(k) Plan with 4% employer contribution to help you plan for the future
• Employee Referral Bonus
• Charitable Program Match
• Recruitment Process & Fraud Prevention