Senior Operations Specialist Full Time

About the role
In this role, you will focus on finding new ways to attract and onboard drivers, clearly communicating the value of our platform to potential partners. You will analyze data to identify trends, risks, and opportunities, then create and implement plans to keep drivers active and engaged. Monitoring performance will be key, allowing you to quickly spot issues and take action. You’ll also review and improve existing processes to increase efficiency, while working closely with both internal teams and external partners to deliver measurable results You will be working closely with the Operations Manager, where your work will have a direct impact on business growth by achieving supply milestones and key metrics.

Main tasks and responsibilities:

• Driver Acquisition & Value Proposition – looking for new driver acquisition opportunities to expand the funnel & addressing value proposition to the market.
• Driver Activation & Engagement – analyze the trends, risks & opportunities. Identify signals & create action plan how activate & engage with drivers in the most efficient way.
• Performance Analysis – continuously monitor Driver Growth domain health; highlight and address anomalies with the clear actionable steps.
• Process Optimisation – audit existing workflows to improve key results.
• Partnerships & Collaboration – collaborate with internal/external stakeholders with result-oriented approach & measurable impact.

About you:

• You have 4+ years of experience in strategy, operations and analytics, bringing a data-driven, structured approach to operations.
• You are fluent in English with clear and confident written and verbal communication
• You are proficient in Excel and Google Sheets, and familiar with BI tools like Tableau.
• You have a proven ability to turn insights into action, delivering measurable results through your analysis.
• You work well with internal and external stakeholders, aligning data with business goals and market trends.
• You take ownership, stay organized under pressure, and always deliver with integrity.
• Experience driving growth-focused initiatives in a fast-paced environment.