City Manager Full Time

Requirements
Role Overview: City Manager

We are looking for a reliable and highly organized City Manager who will be responsible for overseeing all aspects of the workspace operation (people, processes and systems) in order to ensure productivity targets are met. The ideal candidate will also be responsible for driving business process optimization; performance, and quality output at the location.

What You’ll Do:

1. Direct all operational aspects, including growth( prospect to activation), operations(vehicle in and out), human resources (resource management), hub administration, and metrics for the profitability of the branch.
2. Develop and implement branch metrics and reporting that provide critical insights regarding location performance, and ensure that issues are identified and appropriately addressed in a timely way
3. Responsible for the overall administration and performance of the branch from prospecting to activation of champions, ensuring vehicle release: recovery and collection and fleet operations.
4. Cooperate closely with the specific job matter experts( Growth; Operations:) in identification and utilization of opportunities, activities at the hub.
5. Interface regularly and effectively with the operations and finance teams to continue improving on the systems and processes required to manage the hub portfolio.
6. Plan, organize, direct and control specific day-to-day operations within the location/branch
7. Ensure that the location is fully operational and processes are running smoothly.
8. Implement and uphold MAX policies and procedures to drive compliance and maintain operational efficiency.
9. Achieve specific targets and KPI’s as agreed with Growth and Operations leadership.
10. Responsible for assigning and managing resources to ensure efficient processes are utilized at the hub, thereby minimizing operational cost and maximizing operational quality.
11. Analyze operational performance through direct observation, interpretation of reports and working collaboratively with others.
12. Responsible for leading and developing a high performing team, ensuring consistently high levels of capability and engagement.
13. Work with the Growth/Marketing Team to set clear prospect acquisition targets that are consistent with best practices and benchmarked against high-performing hubs
14. Actively support & contribute to critical metric management, Strategic alignment with business, and ensure key inputs are articulated in required forums to support superior service delivery.
15. Lead and/or support external/internal audits, identify and control risk and support/drive incident investigations.
16. Delivering superior Customer Experience through assertive leadership, coaching, guidance and staff motivation at the location.
17. Support the development of a high-performance culture within teams by promoting continuous learning and focusing on meeting/exceeding needs/expectations.
18. Operate within People Ops and Health, Safety and Environmental Policies and Guidelines and ensure employees work safely and comply

Competency Profile

• Business Knowledge Competency
• Business acumen – Ability to understand the business and make strategic decisions in line with the MAX strategies and targets.
• Excellent analytical skills, including the ability to interpret data, identify trends, and make data-driven decisions to achieve operational hub excellence.

Financial Acumen Competency

• Budgeting: Ability to develop, manage, and oversee the location’s budget and cashflow, ensuring fiscal responsibility and alignment with strategic goals.
• Resource allocation: Efficiently allocate resources, budget, and equipment to maximize city operations.

Interpersonal Competency

• Effective communication skills with the ability to influence stakeholders, build consensus, and present complex information clearly and concisely.
• Emotional intelligence skills with the ability to manage people’s emotions and ensure collaboration resulting in high productivity

Leadership Competency

• Strong leadership skills with the ability to inspire and motivate teams, foster a culture of collaboration and innovation, and drive performance excellence.
• Demonstrated ability to lead cross-functional projects, drive change, and achieve measurable results in a fast-paced, dynamic environment
• Strong bias for Impact-based Action: MAX works at a very rapid pace & that is what would be expected.
• Extraordinary Change Management skills: Processes, Policies, Training & Systems
• Decision Making: Ability to make informed and effective decisions, considering all relevant factors and potential impacts.
• Influence and Persuasion: Gaining the trust and support of stakeholders, building consensus and fostering collaboration.
• Crisis Management: Ability to effectively manage and lead the location through emergencies and crises, ensuring employees’ safety and business continuity.

Customer Service Competency

• Service Excellence: Ensures that hub administrative services are responsive, timely, accessible, and meet the needs of the location’s employees.
• Employee Satisfaction: Ability to promote a positive work environment, ensuring hub employees are motivated, engaged, and satisfied.
• Implementing initiatives that enhance employee well-being and productivity.