Support and Communications Specialist Full Time

Our Commitment to Our Members
Our commitment to our members lies at the core of every decision we make—they are the very reason we exist. We are on the lookout for a candidate who embodies our ethos: someone who possesses a deep empathy for our learners’ needs and a strong pursuit of excellence.

You will help make each member feel valued, supported, and inspired throughout their educational journey with us.

Your place in the IxDF Universe

• Correspond daily with members and prospective learners across multiple channels, email, chat, and social media. You’ll troubleshoot issues, offer guidance, and ensure a seamless user experience.
• Act as a brand ambassador by upholding our excellent reputation in every interaction. You’ll communicate our mission and values clearly, and take pride in representing a global community dedicated to design education. It’s a big responsibility, but also incredibly rewarding!
• Collaborate with our Growth team to elevate our brand communication across newsletters, campaigns and social media copy.
• Perform general administrative and ad-hoc project support, assisting extended team members as needed.
• Maintain and improve documentation so that our knowledge resources are up-to-date, easy to access, and provide value to both our internal teams and learners. Your work will directly contribute to helping others succeed.
• Shape internal processes that directly impact engagement and key performance indicators (KPIs). You’ll analyze workflows and recommend improvements to help us provide even better services for our members.
• Communicate and collaborate effectively with other teams to relay customer needs and insights. By sharing valuable feedback, you’ll help us maximize retention, improve member satisfaction, and drive growth.
• Embody our values, as you are often the first point of contact for our community. You’ll play a key role in welcoming and supporting members, helping our foundation grow and strengthen through meaningful interactions.
• Take full accountability for your tasks, managing your responsibilities with independence and self-discipline. You’ll consistently deliver high-quality results, meet deadlines, and maintain focus while balancing multiple priorities with minimal supervision.

Do You Share the Vision of IxDF?

Our learners don’t just buy a course. They invest in a better life, a bolder career, and a version of themselves they’re proud of. That’s why every sentence we write—whether it’s a support reply or a scroll-stopping Instagram caption—must spark something deeper. It must reflect what we believe in as a brand, and speak to the heart of our learners.

• Show the dream outcome: Help people imagine a future of creative, meaningful work, freedom, fulfillment, flexibility, and impact through great design.
• Strengthen belief in success: Build confidence through real stories and practical examples. People should feel, “If they did it, I can too.”
• Overcome barriers: Write in a way that’s simple, human, and motivating. No jargon. No overwhelm. Connect and lead the way.

Your words empower everything from support emails to LinkedIn posts to newsletters. Every message you craft will give our members clarity, confidence, and a deep belief that they’re in the right place. With every word, you’ll spark momentum towards a new job, a bigger paycheck, or simply a better Monday.

About You

• You’re a master communicator with a sharp eye for detail and a natural instinct for language, tone, and flow.
• Helping people excites you, and you take pride in earning their gratitude through your support and problem-solving skills.
• You are fluent in written and spoken English with exceptional writing skills, perfect grammar and an appreciation for the power of tone, brevity and microcopy.
• You thrive in a fast-paced environment where you handle ad-hoc projects of varying complexities with ease and enthusiasm.
• You are resourceful and autonomous, always ready to take on new tasks and projects with a problem-solving mindset that ensures everything gets done efficiently.
• Attention to detail and thoroughness come naturally to you. You enjoy ensuring that every task is completed with care and precision.
• You relish solving problems—especially the ones that haven’t even been noticed yet. Meeting specific needs of different people brings you satisfaction, and you enjoy proactively addressing challenges before they arise.
• You take full ownership of tasks, knowing what it means to see something through to completion and deliver high-quality results.
• Consistency is key for you, and you stay focused even when tasks become repetitive, ensuring nothing slips through the cracks.
• You are comfortable with tight deadlines and excel at prioritizing tasks to meet them, keeping projects on track.
• Resilience is one of your strengths, and when things go off-track, you bounce back quickly, offering valuable solutions to move forward.
• You are highly self-disciplined, thriving in a flat hierarchy where you enjoy the freedom and minimal supervision that comes with it.
• You are based within the EMEA time zone, making it easy to collaborate with our global team.

Bonus Points
You have a genuine curiosity about user experience (UX) design and are interested in how it can improve the quality of life for people around the world.
You love making complex concepts accessible, and you enjoy teaching or explaining ideas in a way that’s engaging and easy to understand.
You have an exceptional talent for creating structure, and you take pride in organizing processes and tasks in a way that’s efficient and clear.

What We Can Offer
A highly valued role: Many organizations undervalue admin and support employees, but at IxDF, you’ll be joining one of our most valued and cherished teams. Your contributions will be recognized as essential to our success.
Opportunities for growth and impact: At IxDF, you’ll have room to grow professionally while making a real difference. You’ll contribute to projects that directly impact our global community, adding value to the educational experience of thousands of learners.
A global, purpose-driven team: Work alongside passionate professionals from all over the world, united by a common mission.
Engagement with a thriving global community: You’ll have the opportunity to support and interact with our local groups, educational partners, and community initiatives.

A full-time position, within a fully remote organization. Daily video-based collaboration with your colleagues from elsewhere on the planet, and you’ll get to meet up on team trips every year.
A work culture with no fluffy titles, political agendas and corporate drama. Your colleagues value your warm character, your strong work ethic, and the results you deliver. Junior or senior, if you embody old-school virtues of always striving to deliver results, learn and become better every day, you’ll thrive at the IxDF.
A daily mission to help impact, empower, and enrich the lives of millions of people by creating affordable high-end design education for everyone across the planet. It’ll be yours too.
A company where the distance between idea and execution is minimal. We’re a highly agile organization with zero bureaucracy or corporate politics – and with exceptional order and efficiency.
A company culture where passion meets high performance and excellence. To help us improve the world (and yourself in the process), you’ll need grit, strong work ethic, long-term thinking, and self-discipline.
We thrive because we have a hands-on attitude and a bias towards action as opposed to fluff-filled, unrealistic strategies. You’ll need crisp execution skills yourself and the ability to impress your colleagues with concrete results, just like they’ll impress you.

Tagged as: customer support