Supply Partnership Manager Full Time

About the Role
We’re hiring a Supply Partnership Manager to be the critical operational link between Nash and some of its most strategic Delivery Providers. You will manage the relationship with each Delivery Provider, be accountable for ongoing performance, monitor integration health, and enable and ensure seamless operational scalability.

The role sits uniquely at the intersection of internal and external success, operations, product, sales, and engineering and will drive visible impact into streamlining the operations of both Delivery Providers and Merchants alike. Your expertise will be heavily relied on and leveraged in informing product and process improvements, executing operational plans of action, and identifying opportunities for go-to-market motions.

Responsibilities:
Own strategic delivery provider relationships end-to-end – act as the single point of accountability for performance, growth, and operational excellence
Become an advocate – be the voice of the provider internally and partner with product, engineering, and go-to-market to build solutions that help providers scale
Be a product expert – learn the ins and outs of the Nash Platform and how its best positioned to drive impact to providers
Understand the nuances of each integration, identify areas of improvement, and manage/troubleshoot ongoing integration challenges
Partner with the Merchant team and lead cross-functional initiatives to drive best performance for providers and merchants alike
Leverage the existing data structure to drive best practices and insights for performance improvement
Lead the growth charge with each provider, deeply understanding each business, its needs, and helping achieve optimal business outcomes

Qualifications (Must-Have):
5+ years in a customer-facing and technical role, experience with carriers/delivery partners is a plus
Proven success owning strategic relationships and driving growth and operational excellence
Strong technical fluency — comfortable with APIs, integrations, debugging workflows, and collaborating with engineering.
Experience advising product/engineering leaders and translating technical concepts into business outcomes.
Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems.
Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback.
Excellent communication and executive-presence skills.