Staff UX Researcher – Full Time

About MetaMask

MetaMask is the leading self-custodial web3 wallet, empowering millions of people worldwide to interact with decentralized applications, trade assets, and participate in the evolving crypto ecosystem. We’re building products that make complex, high-stakes financial and on-chain interactions intuitive, safe, and accessible.

We’re looking for a Staff UX Researcher to drive strategic, mixed-methods research for the company, spanning product initiatives such as perpetuals trading, predictions, RWAs, sports betting, saving, remittances and crypto spending.

What you’ll do

As a Staff UX Researcher on the MetaMask team, you will own and lead the end-to-end research process for a complex product area that covers trading and personal finance. You will generate decision-quality insights that de-risk bets, shape product strategy, and accelerate execution across multiple product surfaces.

This is a high-impact, senior IC role for someone who is equally comfortable designing rigorous studies, synthesizing across data sources, and influencing senior stakeholders in a fast-moving environment.

• Lead end-to-end mixed-methods research
• Plan, design, and execute full-cycle research (discovery, evaluative, generative, and strategic) using both qualitative and quantitative methods.
• Select and tailor the right methods (e.g., interviews, diary studies, usability tests, surveys, concept testing) to answer high-priority questions for the product and design team.
• Deliver robust, timely insights that are tightly aligned with product milestones and decision points.
• Communicate insights in compelling, digestible ways (presentations, workshops, artifacts, dashboards, narratives) tailored to different audiences, from Independent Contributors to Executives.
• Establish and evolve research best practices, processes, and templates that scale.
• De-risk and accelerate product decisions
• Partner with Product, Design, Marketing, Data, and Engineering leads at MetaMask to define research questions, success criteria, and learning roadmaps.
• Translate complex findings into clear, actionable recommendations that directly influence roadmaps, feature definitions, and UX decisions.
• Identify and articulate trade-offs, risks, and opportunities grounded in user behavior and market context.
• Champion user-centered thinking in planning and prioritization forums, ensuring user impact is considered alongside technical and business constraints.
• Identify cross-team opportunities and scale research
• Work across product lanes, and with other UX Researchers, to uncover shared user needs, overlapping journeys, friction points, and systemic UX issues.
• Help maintain a Continuous Discovery program that builds a durable, always-on understanding of MetaMask (and future) users.
• Contribute to a program of Designer Enablement; training designers, PMs and marketers to self-serve their own evaluative research. This involves coaching stakeholders and creating lightweight frameworks, guidelines, and tools.
• Mentor and support other researchers and cross-functional partners in sharpening research questions, methods, and interpretation.

Would be great if you brought this to the role

• 7+ years of hands-on UX research experience, including at least 3 years in a senior or staff-level role driving strategy in complex product areas.
• Deep experience with mixed methods research: strong qualitative craft and working knowledge of quantitative techniques, including survey design and basic statistics.
• Demonstrated success owning end-to-end research for multi-surface or multi-product ecosystems, ideally in fintech, trading, or similarly complex financial domains.
• Proven track record of influencing senior stakeholders and shaping product roadmaps through research in fast-paced, ambiguous environments.
• Ability to translate nuanced, sometimes conflicting data into clear, prioritized recommendations.
• Excellent communication and storytelling skills, with experience presenting to leadership and broad, cross-functional audiences.
• Strong collaboration skills and experience partnering closely with Product Management, Design, and Engineering.

Bonus Points

• You’ll be embedded within a specific MetaMask product team, collaborating daily with PMs, designers, engineers, product marketers, and data partners.
• You’ll report into the broader UX Research function, contributing to shared standards, knowledge repositories, and cross-lane initiatives.
• You’ll operate with a high degree of ownership and autonomy, responsible for prioritizing research that delivers maximum impact for both users and the business.
• Don’t meet all the requirements? Don’t sweat it. We’re passionate about building a diverse team of humans and as such, if you think you’ve got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we’re ready for you to challenge our thinking on who needs to be in this role.

It is a requirement of employment in this position that applicants will be required to submit to background checks including but not limited to employment, education and criminal record checks. Further details will be provided to applicants that successfully meet the criteria for the position as determined by the company in its sole discretion. By submitting an application for employment, you are acknowledging and consenting to this requirement.