Operations Compliance Specialist Full Time

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
Reporting to the Senior Manager of Regulatory and Business Operations, the Operations Compliance Associate independently manages execution of assigned audit deliverables and compliance workstreams within established processes, supporting audit readiness and ongoing complaint tracking through timeline management, documentation review, and risk based escalation. This helps ensure that audits and other complaint related activities stay on track. The ideal candidate is self directed, resourceful, and proactive in raising concerns or ideas. In this role, the Associate partners closely with cross functional teams to support transparent, accountable processes and contribute to a strong culture of regulatory readiness. This is a full time, remote position and part of the BPO and Compliance team.

What you’ll do:

Support internal and external audits by helping coordinate documentation, timelines, and follow up items
Own day to day execution of assigned audit and monitoring workstreams within established processes, including documentation, tracking, prioritization, and issue escalation
Collaborate with cross functional partners to gather information and support compliance reviews
Maintain organized, audit ready records for assigned activities, observations, and follow up actions, ensuring accuracy and completeness prior to senior review
Monitor daily, weekly, and monthly quality and oversight reports to ensure regulatory and internal deadlines are met, evaluate trends and risks, and determine when escalation is required
Identify process gaps and share observations and recommendations with senior team members to support quality, regulatory, and operational improvements
Other duties as assigned

What success looks like: 

Independently manages assigned audit deliverables, documentation coordination, and follow ups to help ensure audits stay on track
Tracks audit findings, prioritizes follow up actions across competing deadlines, and escalates delays or risks as needed
Maintains organized, audit ready records and ensures trackers are consistently updated
Collaborates with internal teams to gather information and clarify requirements
Shares insights and feedback to support training and process improvements led by senior team members

What you’ll bring: 

Bachelor’s degree or equivalent experience
4+ years of cross functional experience in a high growth startup and or healthcare systems
Exceptional written, verbal, and listening communication skills
You have a working understanding of grievance and appeals regulations and how they are applied in practice
Proven ability to build effective relationships across teams as a self starter
Ability to manage multiple priorities and perform well under pressure
Strong analytical, organizational, and attention to detail skills
Demonstrated ability to contribute innovative solutions to complex problems with input from multiple stakeholders
A member > team > individual mindset
A collaborative, humble approach with a sense of levity and fulfillment from shared success