Responsibilities:
-Perform cost analysis, prepare project budgets and quotes for clients, and work within established budget goals.
-Manage the complete project lifecycle from initial client contact to database updates to final review after completion.
-Ensure that all milestone stages are completed and reviewed for quality.
-Adhere to applicable policies and standard operating procedures.
-Answer client queries thoroughly via chats, phone calls, and emails on time.
-Understand client needs and use a result-driven approach to expedite communication.
-Develop and maintain a trusted relationship with clients as well as establish and preserve excellent relationships with freelancers globally
-Report activity and actively communicate with peers.
-Handle freelancers’ queries and negotiate their rates as needed.
-Conduct screening of freelancers to be used in projects and ensure their understanding and application of DT policies and procedures, as well as the adherence to quality standards.
Qualifications:
-University degree in Business Administration, International Relations, Translations, or any relevant field is preferred
-Experience in interpreting project management, business administration, and customer service, or a similar role.
-Advanced verbal and written communication skills in English (Native or C1) and fluency in a foreign language
-Ability to handle changing requests in a day-to-day environment
-Strong decision making, organizational skills, problem solving, attention to detail, including the ability to prioritize and multitask
-Excellent cross-cultural and interpersonal communication skills
-Strong sense of professionalism, accountability, and politeness
-Experience working in dynamic remote teams
-Knowledge and experience managing conference events or remote simultaneous events is a plus
-Project management certificate or training is a plus
To be considered for this position, you’ll need to:
Both steps are required to move forward in the evaluation process.
Please note: Candidates may be asked to complete a background check before hiring.
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