Executive Operations Assistant Full Time

About Us
Sauti today is a customer-growth operations partner—not “just a call center.”

We build and run the people + systems + automation that turn customer interactions into measurable outcomes: higher response rates, higher conversions, higher attendance, and fewer drop-offs.

Who we are
Sauti Contact Center is an AI-assisted, multi-channel engagement engine that helps businesses acquire, activate, retain, and support customers across:

Voice (inbound/outbound)

• SMS
• WhatsApp
• Email
• Social/DMs

What we do (in plain terms)

• We run high-volume, high-quality conversations that move people from interest → action:
• Lead follow-up & conversion (speed-to-lead, qualification, booking, closing support)
• Customer support & retention (inquiries, issue resolution, renewals, win-backs)
• Campaign execution (product launches, promos, reactivations, collections-lite reminders)
• Event growth ops (registrations, confirmations, attendance driving, post-event surveys)

How we deliver results
We combine:

• Trained agents with clear scripts, QA, and performance management
• Automation & AI for routing, personalization, conversation intelligence, and consistency
• CRM-first execution (Zoho/Dynamics style thinking): every interaction is tracked, tagged, and usable for next actions
• Reporting that matters: response rates, conversion, drop-off points, reasons, and next-step recommendations

What makes Sauti different now

• Outcome-driven: we sell conversion and continuity, not “calls.”
• Multi-channel by default: we meet the customer where they actually respond.
• Systems-minded: we don’t just work the list—we improve the funnel.
• Fast execution: campaigns and workflows go live quickly, then we optimize weekly.

Job Description
This is a remote position.

About the Role
We are seeking a highly organized, dependable, technology-comfortable, and proactive Executive Operations Assistant to support a senior executive across several businesses, clients, projects, and selected administrative responsibilities.

This is not a traditional receptionist or basic secretarial position. The successful candidate will act as an operational extension of the Executive by organizing priorities, tracking commitments, coordinating with different people, following up on outstanding work, and ensuring that tasks move from instruction to completion.

The role requires someone who can manage many moving parts, communicate professionally, work independently, learn new systems quickly, and take responsibility for outcomes.

The ideal candidate should be able to receive a task, understand the intended result, identify the next steps, communicate with the relevant people, follow up consistently, maintain accurate records, and report back clearly.

Primary Objective of the Role
The primary objective is to reduce the amount of time the Executive spends remembering, organizing, assigning, and following up on routine operational tasks.

The Executive Operations Assistant will be responsible for ensuring that:

• Important tasks are recorded and prioritized.
• Deadlines and commitments are not forgotten.
• The right people are contacted and followed up with.
• Progress is documented accurately.
• Delays and obstacles are identified early.
• The Executive receives clear updates without having to repeatedly ask.
• Routine tasks are completed with minimal supervision.
• Business and administrative responsibilities remain organized.

Key Responsibilities
1. Task and Project Coordination
Maintain a central and accurate list of the Executive’s active tasks, projects, commitments, and follow-ups.
Break larger instructions into clear, manageable action items.
Assign deadlines, priorities, owners, and next steps to each task.
Track multiple tasks across different businesses, clients, vendors, employees, and partners.
Follow up with responsible individuals until work is completed.
Record updates, delays, decisions, and outstanding requirements.
Identify tasks that are stalled and take appropriate action to move them forward.
Escalate urgent matters or serious delays before they become larger problems.
Ensure completed tasks are properly documented and closed.
Provide the Executive with clear daily and weekly progress summaries.

2. Executive Support
Help organize the Executive’s daily, weekly, and long-term priorities.
Maintain reminders for meetings, deadlines, payments, appointments, and commitments.
Coordinate meetings across Kenya, U.S., and other international time zones.
Prepare agendas, meeting notes, action items, and follow-up lists.
Ensure that commitments made during meetings or conversations are recorded and acted upon.
Help the Executive prepare for meetings by gathering relevant documents, updates, and background information.
Draft routine correspondence and responses for review or approval.
Organize documents, links, records, contact details, and reference materials.
Assist with selected administrative responsibilities when required.

Tagged as: executive assistant