Customer Support Specialist Full Time

About Eneba

At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.

About your team

Welcome to the world of Eneba customer support. We’re delivering world-class user experience across our marketplace and we’re having a blast while doing it! Buy, sell, explore or simply browse around on Eneba web and mobile. We’re here to help and support where needed.

We’re united behind each other as a team, and drive continuous improvements of our service. We’ve started small, and are scaling fast, and we care deeply about teamwork, learning, building new solutions, and supporting Eneba’s hyper-growth.

We are growing our Customer Support team across two languages:

English — serving our English-speaking customer base. Required for all positions.
English + Spanish — serving our LATAM customer base.

Responsibilities

• Provide an excellent customer experience via email, live chat, and social media.
• Ensure a seamless transaction process throughout our marketplace at all times.
• Actively drive resolution of customer issues resulting in customer satisfaction and retention.
• Maintain and/or improve your team’s Customer Support Metrics.
• Collaborate, problem-solve, and/or strategize with team members in order to identify opportunities for improvements and growth.

Requirements

• 1+ years of experience providing support to clients or users via email, phone, live chat, bots, or social media.
• Strong written and verbal English proficiency — required for all roles.
• Written and verbal Spanish fluency, in addition to English — required for LATAM-facing roles only
• Sense of urgency and appreciation for clear, timely communication with both users and teammates.
• Ability to effectively prioritise workload and deliver results as part of a team.
• Ability to work shift-based schedules in line with business needs, including evenings, nights, and weekends depending on the market you cover.

What it’s like to work at Eneba

• Opportunity to join our Employee Stock Options program.
• Opportunity to help scale a unique product.
• Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
• Paid volunteering opportunities.
• Work location of your choice: office, remote, opportunity to work and travel.
• Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.

Please attach CV’s in English.

Tagged as: customer support