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Customer Support

Customer Support Lead Full Time

You’ll own how it feels when something goes wrong. First responder, last hope, calm voice in the middle of a stuck transfer. Support at a money app is the product.

 

What you’ll do

  • Hire and lead a support team across WhatsApp, in-app chat, and social
  • Design escalation paths to engineering for live incidents
  • Own NPS and first-response SLAs — minutes, not hours
  • Turn support tickets into product fixes by partnering with PM and engineering

 

What we’re looking for

  • 4+ years support or CX leadership at a consumer fintech
  • Written like a real Nigerian, not like a corporate template
  • Ops mindset — you build playbooks, not just answer tickets
  • You’ve led a team through a real money-stuck incident and kept the trust

Tagged as: customer support

Job Overview