Customer Success Manager (B2B) Full Time

The Role
You will bridge the gap between registration and long-term loyalty by driving first-time conversions and maximizing revenue within our B2B portfolio. Your success ensures that every business partner realizes the full value of Holafly’s connectivity solutions, directly impacting our global scaling efforts.

Key Responsibilities

• Drive revenue activation by converting registered B2B leads into active, high-frequency purchasers.
• Analyze customer funnels and usage patterns to eliminate friction points and optimize the post-registration lifecycle.
• Execute growth strategies that increase average order value and product adoption across active accounts.
• Proactively reactivate dormant accounts through targeted outreach, education, and value-driven enablement.
• Monitor and report on account health, maintaining high retention rates and identifying churn risks before they happen.
• Translate customer insights into actionable product and marketing improvements to streamline the B2B user journey.

Qualifications

• Proven experience in B2B Customer Success or Account Management, specifically focused on revenue growth and conversion.
• Expertise in HubSpot, Shopify, and modern CRM ecosystems to manage and automate complex customer lifecycles.
• Strong analytical mindset with the ability to turn data patterns into effective outreach and expansion strategies.
• Exceptional communication skills to articulate value and influence decision-makers within partner organizations.
• Fluent Spanish and English is a must.
• Ability to thrive in a fast-paced scale-up, managing high-volume portfolios with a growth-oriented mindset.