Business Operations Specialist Full Time

Role Summary
As a Business Operations Specialist, you will play a key role in driving execution discipline, reporting clarity, and cross-functional alignment across ALX. Sitting within the Operations function, you will support the organisation’s operational rhythms by coordinating reporting cadences, tracking performance against key goals, and ensuring leaders have clear, timely insights to inform decision-making. This role is ideal for someone who is highly structured, analytical, and proactive, with the ability to bring order, visibility, and follow-through across a fast-paced, matrixed organisation.

Specific Responsibilities

• Maintain and improve reporting routines, dashboards, and tracking tools to provide clear visibility into KPI performance and progress against targets.
• Coordinate weekly and monthly reporting cycles across teams, ensuring timely and standardised inputs.
• Consolidate cross-functional updates into concise executive reports highlighting progress, risks, roadblocks, and decisions required.
• Prepare high-quality reports, presentations, and summary decks for sprint reviews, business reviews, and ExCo updates.
• Support business review processes by consolidating inputs and ensuring clear, coherent materials for leadership.
• Maintain issue and dependency logs, tracking ownership, follow-up actions, and resolution of key blockers.
• Manage reporting trackers and performance leaderboards to strengthen accountability and execution discipline across teams.
• Maintain the annual operational calendar, including reporting deadlines, review cycles, retreats, and planning sessions.
• Support annual and periodic planning by preparing templates, consolidating inputs, and tracking alignment to organisational priorities.
• Partner with cross-functional stakeholders to improve workflows, reporting quality, and operational efficiency.
• Support special projects and continuous improvement initiatives across ALX.

Skill Requirements – Essential

• 3–5 years of experience in business operations, strategy and operations, project management, consulting, or a similar analytical role.
• Experience coordinating cross-functional reporting processes or operational workflows.
• Excellent written and verbal communication skills, with the ability to synthesise complex information into clear, concise reports.
• Strong analytical skills, with the ability to interpret data, track performance, and surface meaningful insights.
• Ability to create data-driven reports and develop compelling, executive-ready presentations.
• Strong organisational and project management skills, with the ability to manage multiple priorities and deliver high-quality work on time.
• Strong stakeholder management skills, with the ability to coordinate across teams, follow up on deliverables, and reinforce accountability.
• High attention to detail and a commitment to accuracy.
• Strong proficiency in Google Workspace, especially Sheets, Slides, and Docs.

Skill Requirements – Preferred

• Background in operations, systems improvement, or process optimisation.
• Experience working with distributed or global teams.
• Experience working in fast-growing or scaling organisations.
• Familiarity with business analytics, KPI tracking, and reporting frameworks.
• Experience supporting planning cycles, business reviews, or leadership reporting.

Person Specification/Attributes
Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
Humility: Openness to learning, seeking help when needed, and a focus on serving others.
Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.