Paralegal with a passion for customer service (LegalTech) Full Time

Paralegal with a passion for customer service (LegalTech)
Join Codekeeper and play an important role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of legal drafting/review, customer communications, and technical support. We are on the hunt for a talented Paralegal with a passion for customer service to excel in this dynamic and multifaceted position.

We’re accepting applications for the next two months and will fill the position as soon as we’ve found the perfect match.

Role Description
As a Paralegal with a passion for customer service (LegalTech) within the Customer Success team, this role is pivotal in ensuring customers attain their desired outcomes using our product or service. This responsibility is crucial for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality.

Key Responsibilities
Legal Drafting/Review

As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements
You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client
Customer Service

You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account
Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly
Tech Setup Support

Customers will also be required to set up connections between their source code management platform
You will support them in this process and make sure everything is administered correctly on our side
Sales Support

Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service
This is done via email and website chat
Report Drafting

Some of our customers require us to inspect information they provide
You draft the reports and send them back to them

About the Company
Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app.
🌐 codekeeper.co/