Creator/Customer Support Specialist Full Time

Job description
About vidIQ:

vidIQ is an innovative platform that equips YouTube creators with the tools they need to optimize their content, expand their audience, and enhance their channel’s growth. Our global Creator Support team consists of passionate, creative individuals from around the world. Specializing in collaboration, open communication, and the free exchange of ideas, we operate within a fully remote work environment. United by our shared enthusiasm for YouTube, we are dedicated to delivering exceptional support and guidance, ensuring that creators have the resources and support they need to flourish and excel.

Role Overview and Key Responsibilities:

Are you passionate about YouTube? Do you find joy in helping others achieve their goals? Join our team as a Creator Support Specialist and make a significant difference in the lives of many creators! As a part of our diverse and dynamic support team, you will be the main point of contact for YouTube creators seeking guidance, technical assistance, and support in using vidIQ’s features and tools effectively. As the Creator Support Specialist at vidIQ, you will act as the voice of the creators, surfacing valuable feedback and insights to help refine and improve our products. Bring your love for YouTube and attention to detail to help our users navigate their creative journeys. Join our vibrant, global, fully remote team and grow your skills while making a meaningful impact.

This role is available as a contract opportunity.
Job requirements
How you’ll Contribute

Empathy: Demonstrate genuine care for our customers by empathizing with their needs and swiftly addressing their concerns.
Attention to Detail: Utilize your keen eye for details to troubleshoot and resolve issues effectively.
Autonomy & Initiative: Manage your time effectively, set priorities, and take ownership of your work. Stay motivated and proactive, even without close supervision.
Teamwork: Thrive in a collaborative setting, working closely with a diverse team to achieve collective goals.
Customer Support Enthusiasm: Provide stellar support and onboarding experiences, enjoying the satisfaction of solving problems and enhancing customer satisfaction.
Passion for AI Tools: Utilize AI and RPA tools to enhance workflows, improve efficiency, and solve problems, leveraging your experience in content creation technologies.
Passion for YouTube: Stay up-to-date with the latest YouTube trends and apply this knowledge to support our creators effectively.
Growth Mindset: Join us on our journey at vidIQ with a strong desire to learn and grow within our Creator Support team.

Availability: Able to work 8-hour shifts between 1:00 AM PST and 9:00 AM PST, Sunday to Thursday