Customer Success Manager, Circle Plus Full Time

About Us

Circle is building the world’s leading all-in-one platform for online communities. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand.

We’re proud to be a fully remote company of around 200 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don’t track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot.

Twice a year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we’ve hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come!

Check out our Careers page for more about working at Circle.

About the role
There are over 12,000 paying communities powered by Circle, and that number is growing rapidly month over month. Our highest-tier offering, Circle Plus, is scaling especially quickly. Circle Plus customers launch fully branded mobile apps alongside their communities, and as a result, they receive a higher-touch level of service and partnership from our team.

As a Customer Success Manager for Circle Plus, you’ll serve as the primary point of contact for some of our most strategic customers, partnering closely with them to help them launch, grow, and scale successful communities. You’ll guide customers through onboarding and rollout, ensure strong product adoption across both web and mobile, and proactively help them unlock ongoing value from Circle over time.

This is a high-impact role with meaningful ownership. In addition to managing a book of Circle Plus customers end to end, you’ll play a role in shaping how Customer Success at Circle scales in the years ahead. You’ll help define best practices, test and build new processes, and work closely with Product, Engineering, Sales, and Support to deliver a consistently excellent customer experience. As a trusted advisor and advocate, you’ll also represent the voice of the customer internally, helping inform product decisions and broader business strategy.

What you’ll be doing
You’ll be helping our customers succeed in building an engaging community, and establishing yourself as a trusted advisor along their journey. Over the course of your first year you’ll ramp toward serving 100+ customers.
You will be responsible for onboarding 8-15 new customers per month, which typically entails delivering strategy and implementation guidance over a series of 6 or so meetings in their first 90 days as a customer. Following their successful launch, you’ll move to monthly or quarterly strategy session.