Senior Product Designer Full Time

About Medallion:
At Medallion, we believe healthcare teams should focus on what truly matters – delivering exceptional patient care. That’s why we’ve built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, Medallion empowers healthcare operations teams to streamline their workflows, improve provider satisfaction, and accelerate revenue generation, all while ensuring superior patient outcomes.

As one of the fastest-growing healthcare technology companies – ranked #3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, #5 on LinkedIn’s 2024 Top US Startups, a Glassdoor Best Place to Work in 2024 & 2025, and featured on The Today Show – Medallion is revolutionizing provider network management. Our CEO, Derek Lo, has been named one of the Top 50 Healthcare Technology CEOs of 2024 by The Healthcare Technology Report. Backed by $130M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, Salesforce Ventures, Acrew Capital, Washington Harbour, and NFDG, we’re on a mission to transform healthcare at scale.

We prioritize candidate safety. Please be aware that official communication will only come from @medallion.co email addresses.

Why Medallion Design:

• Product Design at Medallion makes complex healthcare operations feel clear, trustworthy, and manageable.
• We design for users managing high-volume operational work, providers completing critical tasks, and customers who need confidence that Medallion can deliver accurate, reliable outcomes on their behalf.
• Designers here are expected to be product partners, system thinkers, and owners of the quality that reaches production. We use AI, prototyping, data, and technical fluency to move quickly from problem framing to shipped experience. We are builders, not just artifact makers.

About the role:

• As a Senior Product Designer, you’ll own ambiguous, high-impact problem spaces within a product area and drive work from discovery through production.
• You’ll partner closely with Product, Engineering, Operations, Customer Success, and Sales to clarify problems, shape product direction, define scope, and ship experiences that improve how healthcare operations work.
• A central part of this role is designing workflows that increasingly rely on automation and AI, including routing, data extraction, classification, summarization, task prioritization, and decision support. Your job is not just to make these capabilities usable. It is to make them legible, trustworthy, and effective in real operational workflows.
• You’ll find opportunities to improve how provider operations work, then turn those insights into product experiences that increase clarity, build trust, reduce manual effort, and support adoption.
• This role reports to the Head of Design. Base compensation for this role may land between $150,000 and $200,000. In addition to base salary, Medallion offers equity and benefits as part of the total compensation package. Many factors are considered when determining pay, including market data, geographic location, skills, qualifications, experience, and level.

Responsibilities

Shape the right problems

• Partner with Product, Engineering, Operations, Customer Success, and Sales to clarify the customer problem, business goal, user workflow, technical constraints, and success metrics before jumping to solutions.

Turn complex workflows into trusted product experiences

• Design end-to-end workflows for healthcare operations, including intake, routing, task management, provider actions, admin review, exception handling, and decision support.

Design automation and AI users can understand

• Create experiences that help users understand what the system did, why it happened, what needs review, and what action to take next.

Own quality through production

• Stay close to Engineering through build and QA to ensure the shipped product matches the intended experience across states, edge cases, permissions, errors, and interaction details.

Create reusable product patterns

• Contribute patterns for common workflow needs like queues, task lists, status tracking, bulk actions, review flows, alerts, audit trails, and data confidence.

Move the team forward

• Use clear artifacts, prototypes, tradeoff framing, and direct communication to align stakeholders, make decisions, and keep high-impact work moving.
• Mindset
• Curious and self-directed: You ask why, learn the system, find the right people, and create clarity without waiting for perfect inputs.
• Craft-minded: You believe quality, clarity, and interaction details are how customers build trust in the product.
• Systems–oriented: You look beyond the screen in front of you and design patterns that can scale.
• Outcome-driven: You care whether the work improves adoption, trust, efficiency, retention, or customer confidence.
• Modern in practice: You use AI, prototyping, data, and technical tools to learn faster, test ideas earlier, and ship better product.

Requirements

• 5 to 7+ years of product design experience, ideally in B2B SaaS, workflow products, internal tools, healthcare operations, automation, or complex operational environments.
• A portfolio showing strong product judgment, workflow simplification, systems thinking, and shipped outcomes.
• Strong technical foundation required, ideally through a Computer Science degree or hands-on experience as a software engineer.
• Strong craft across information architecture, interaction design, visual hierarchy, usability, and production-quality execution.
• Ability to connect design work to customer and business outcomes such as adoption, retention, trust, efficiency, accuracy, or reduced support burden.
• Technical curiosity and fluency, with the ability to reason through workflow logic, automation behavior, system constraints, and implementation tradeoffs with Engineering.
• Clear, direct communication that aligns the Team and stakeholders quickly