Business Operations Lead Full Time

The Job
Our business is complex and multi-faceted: We play in an enormous space with huge barriers to entry, we have no direct competitors, and as a two-sided marketplace we have to coordinate multiple constituencies via a complex funnel with some parts that are all tech and others that are fully human. Every day we face new operating challenges that require someone to quickly gather data, make a decision, and execute.

So, in addition to software engineers, lawyers, and marketers, our team includes a bunch of ex-consultants (our CEO is a BCG alum and we’ve built a 3-person BizOps org from BCG and McKinsey). To a level that’s unusual among our peer startups, we’re investing in building a top-tier Strategy & Business Operations team that oversees the core of our business and drives key projects, and we’re hiring several more consultants to join it.

This job mixes things in any good consultant’s comfort zone (devising strategy, managing and coordinating projects, gathering and analyzing data) with responsibilities unique to being an operator in a fast-growing tech company (user research, product development, growth marketing, venture finance). In a typical week you might do any of the following:

Partner with marketing to understand which acquisitions channels have the highest ROI — and research the market to find other, similar channels and test them at Atticus.
Develop the conceptual framework we’ll use to match clients to the best law firm in our network available (for their case, geography, client and firm preferences, etc.) and work with the data science team to turn it into a reality.
Interview 20 partner law firms to prioritize the next set of features we’ll build, then partner with Design and Product to craft a formal roadmap and mock up wireframes for our next product launch.
Qualifications
Required:

• You were/are at a top consulting firm and have been promoted at least once.
• You’ve led projects where you mapped complex systems, gathered and analyzed data, made recommendations, and helped design and implement solutions.
• You’re a kind and thoughtful colleague who knows how to shape a great team culture, persuasively advocate for your ideas, and get buy-in from others.
• You have a demonstrated commitment to doing good and helping people.

Bonus / Nice-to-Have:

• You have experience with marketplace businesses or complex consumer services (insurance, fintech, medical, real estate, etc.).
• You’ve done consumer-focused research or discovery work, or something else that makes you comfortable interviewing and empathizing with people from all walks of life.
• We are strongly committed to building a diverse team. If you’re from a background that’s underrepresented in tech, we’d love to meet you

Salary and Benefits
This is a rare opportunity to join a startup that has strong traction (substantial funding, well-respected backers, tremendous growth, and many happy customers) but is still small enough that you can have a huge impact and play a role in shaping our culture.

We’re a certified B Corporation tackling a critical social problem. Our mission to help people in need drives everything we do, and your work here will touch many lives.

We offer competitive pay — including equity — and generous benefits:

• Medical and dental insurance with 100% of employees and their families premiums covered
• 15 vacation days & ~20 paid holidays each year (including two weeks at end-of-year)
• Free membership to OneMedical
• $600/year internet stipend
• $1,000 reimbursable stipend for education and training outside of work
• Up to $1,200/year student loan repayment assistance
• 401(k) and optional HSA/FSA
• Humble, thoughtful, smart, fun colleagues