IT Operations Engineer – Platform Full Time

 What You’ll Own
Cross-Portfolio Support

• Serve as a primary technical resource across the portfolio, handling escalated issues that require real judgment not just a runbook
• Adapt your approach to each company’s size and maturity: a 3-person startup and a larger org with hundreds of accounts need different energy and different solutions
• Own the full laptop lifecycle across the portfolio procurement, provisioning, MDM enrollment, and ongoing endpoint management
• Research technology options and put together recommended paths forward when a CEO or stakeholder has a problem that doesn’t have an obvious solution over time, you’ll have increasing autonomy to make those calls independently
• Collaborate directly and proactively with engineering teams not as an escalation path, but as a natural part of how you work when problems cross into platform or DevOps territory

Identity & Access Management

• Make sure the right people have access to the right things and that the wrong people don’t. That means owning onboarding, offboarding, and role changes across every company in the portfolio
• Be the person who gets called when someone can’t get in, has too much access, or needs something changed fast
• Manage RBAC, SSO, and SCIM provisioning across platforms JumpCloud is our primary identity provider
• Troubleshoot authentication issues across our SaaS stack and keep access changes aligned with least-privilege without making it harder for people to do their jobs

SaaS Platform Administration

• Administer and troubleshoot our core platforms: Google Workspace, JumpCloud, Slack, CrowdStrike, Halo ITSM, and the SaaS tools integrated across the portfolio
• Own platform configuration, integration troubleshooting, and access reliability
• Be the person who actually understands how these systems talk to each other

Operational Improvement

• When you see something broken or repetitive, fix it don’t just log it
• Write and maintain documentation and runbooks that actually get used
• Build small automations and scripts when the manual alternative is a waste of everyone’s time
• Bring ideas to the team; this is a small group and good thinking gets acted on

What We’re Looking For
Experience

• 2–4 years in IT operations, systems support, or a similar role in a SaaS-forward environment
• Hands-on experience with identity platforms JumpCloud, Okta, Azure AD, or similar
• Solid understanding of SSO protocols (SAML, OAuth, OpenID Connect) and SCIM provisioning
• Experience with RBAC and access governance in practice, not just in theory
• Comfortable supporting both macOS and Windows endpoints “(90% Mac, and you’ll do your work in a Mac environment).”
• Comfort reading and writing basic scripts in Python, Bash, or PowerShell you don’t need to be a developer, but you should have built something at some point, even if just for yourself

The Profile

• You use AI tools (Claude, ChatGPT, or similar) as a natural part of how you work for troubleshooting, documentation, scripting, navigating uncertainty, and problem solving

You communicate well with non-technical people, especially under pressure. Founders and executives should feel better after talking to you, not more stressed.

• You can work independently and manage your own priorities without needing to be told what to do next
• You’re comfortable in ambiguity different companies, different problems, different contexts every week
• You know when to apply process and when to just solve the problem

Nice to Have

• Experience with CrowdStrike, Slack, Google Workspace, Halo ITSM, or similar platforms
• Exposure to M&A-related IT work entity setup, migrations, divestitures
• Familiarity with scripting in Python, Bash, or PowerShell
• Experience supporting multiple companies or clients simultaneously