Customer Experience Specialist Full Time

What You’ll Do

• Deliver fast, accurate, and empathetic support across chat, voice, and email
• Resolve shift, payment, onboarding, and platform-related issues in real time
• Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
• Troubleshoot issues independently, applying sound judgment before escalating
• Personalize communication while maintaining a confident, professional, and helpful tone
• Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
• Guide new professionals through onboarding and help them quickly build confidence using the platform
• Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

Who We’re Looking For

• Fluent, professional-level English communication skills, both written and verbal
• 2+ years of customer support experience across chat or voice channels
• 2+ years of experience using CRMs such as Zendesk or Salesforce
• Comfortable using Google Workspace tools including Docs, Sheets, and Gmail
• Thrives in fast-paced, high-ownership environments where priorities can shift quickly
• Proactive problem-solver who takes initiative without waiting for direction
• Strong attention to detail and ability to stay composed under pressure
• Collaborative teammate who communicates clearly and contributes positively to team performance

  Hiring Process

• Application Review
• Case Study
• Talent Screening
• Interview with a Hiring Manager
• Interview with Head of Worker Support

  Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.