Customer Service Representative Growth Full Time

We’re building Meji Meji into a global cultural phenomenon that belongs to everyone who connects with it. We need people who believe in this and  won’t compromise on what makes us authentic to help us scale across the U.S., Africa, and beyond. If you’re excited about being part of something that moves people across continents, we’re just getting started and we want you here.

Meji Meji is a fashion brand building a thoughtful, intentional experience for our customers, and we’re looking for a warm, organised and proactive Customer Service Representative to represent us in every interaction.

As the Customer Service Representative, you’ll be the main point of contact for customers across multiple channels. You’ll handle everything from questions and complaints to returns and refunds, making sure people feel seen and supported

Key Responsibilities

• Responding to customer service emails regarding orders, delivery, sizing, restocks and general inquiries.
• Handling customer complaints and issues professionally, quickly and with empathy.
• Processing returns, exchanges and refunds where applicable, following brand guidelines.
• Initiating reforms and process improvements where you spot recurring issues or gaps in the customer experience.
• Managing customer service on social media, including DMs, comments and public messages (Instagram, WhatsApp, etc.).
• Escalating complex issues to the right internal team and following up until they are resolved.
• Keeping clear notes and records in our customer service system so every customer has a smooth, consistent experience.
• Preferred Qualifications and Skills

We’re looking for someone who is:

• Calm, patient and kind under pressure, with a natural ability to de-escalate difficult situations.
• Detail‑oriented and organised, able to manage many customer conversations at once without dropping the ball.
• Fast and clear at writing, with good grammar and a tone that feels human and professional.
• Comfortable working in a fast‑paced fashion brand environment, where timelines and stock can change quickly.
• Experienced or comfortable handling customer service via email and social media.
• Able to navigate customer service CRM platforms if needed to manage tickets, track customer history and keep workflows organised.
• Proactive about spotting patterns in customer issues and suggesting ways to improve the experience.

Bonus if you:

• Have previous experience in fashion, e‑commerce or DTC brands.
• Understand returns, exchanges, refunds and order management workflows.
• Are familiar with basic customer service tools (helpdesk, ticketing or CRM systems)

Tagged as: customer support