Technical Support Specialist Full Time

Description
Imagine standing at the top of the Empire State Building, taking in the breathtaking view. From the online booking to the seamless entry, every part of your ticketing experience was designed and supported by Ventrata. An industry-leading SaaS platform that helps attractions, tours, and activities to create memorable experiences.

Backed by a passionate team, headquartered in London and with offices in Brno, Lisbon, and remote teams worldwide, we’re expanding rapidly across multiple markets and verticals. Our mission is to help businesses of all sizes scale and grow while preserving their unique identity and spirit.

Be a part of something extraordinary, where your ideas and contributions truly matter. Let’s shape the future of travel together.

The Challenge

We are excited to announce that Ventrata is looking for a B2B Technical Support Specialist to help our clients with their issues. If you love problem-solving and are an excellent communicator, this is the role for you.

Responsibilities and duties

• Actively improve the customer experience;
• Work with clients and their employees to identify problems and advise on the solution;
• Recreate, troubleshoot and independently investigate reported issues;
• Collaborate with development teams, identify errors and report bugs via internal helpdesk;
• Master the support channels: Ventrata Chat, Slack and Helpdesk;
• Help with client onboarding and uploading data to our systems;
• Supporting internal teams with tasks beyond the job description.

Requirements

• You are looking for a huge challenge;
• You are interested in technology, you are curious about systems, software and hardware, and you are a fast learner;
• You are an open-minded person always looking for feedback and ways to improve;
• You take pleasure and pride in your work;
• You do wanna grow with the company;
• You have excellent communication and interpersonal skills;
• B2 English mandatory;
• German / Spanish / Italian is a huge plus;
• Analytical mind and problem-solving attitude;
• Ability to effectively describe and document issues;
• Attention to detail;
• Ability to work independently and as a part of a team 24/7 shifts;
• Based in Nigeria or Morocco.

Benefits

• You can work remotely or use our offices in Brno or Lisbon; Would you like to work from Europe, Africa, Asia? We do not really mind if the shift time zone is covered…
• Higher compensation rates for collaboration during national holidays;
• Lunch breaks, extra hours, or performance-based contributions can be reflected in your compensation – we appreciate going the extra mile;
• 24 days of paid vacation;
• Need gear? We’ll contribute to your remote setup or help you get the hardware you need for your work;
• Enjoy a fast-paced start-up environment with lots of autonomy and space for creativity;
• Join our occasional team retreats and workations – we’ve gathered in Spain, South Africa, Italy, Portugal, and France in the past. Prefer something casual? There’s always a spontaneous beer or a sports activity happening;
• We’re a group of motivated, curious, and international collaborators who enjoy what we do.

Does it sound crazy enough? Send us your CV in English and join us!

About Ventrata
Ventrata is an enterprise ticketing platform designed for high-volume attractions, museums, observatory towers, sightseeing tours, and activity operators. Our all-in-one solution powers online, in-person, and third-party sales, and provides robust functionality for resource management, hardware integrations, and 24/7 live support.

Leading brands across diverse verticals trust Ventrata’s solutions, and our focus on building long-term connections is key to mutual success. Since 2016, we have worked with many City Sightseeing operations and have teamed up with notable companies like Big Bus Tours and Historic Tours of America. Our recent partnerships, including those with English Heritage, Paradoxon, the Empire State Building, Thames Clippers, and many others established over the past two years, show strong potential to evolve into enduring, long-term relationships. These examples represent just a few of our many collaborations driving the innovation behind the 21 million tickets we sold in 2023 — a 60% increase from the previous year.

What truly sets us apart is our independence — we’ve been profitable since 2018, with no reliance on venture capital. This financial stability allows us to innovate and grow on our own terms.

We value collaboration and freedom ensuring that every team member has the space to take ownership, be heard, and drive real impact.

Tagged as: customer support