Customer Service Representative Full Time

Prime Hire is a full-service HR and operations solutions firm, empowering businesses to streamline people operations, enhance workforce efficiency, and scale without limits. We provide recruitment, HR consulting, and operational support services across diverse industries, delivering tailored solutions that drive growth and success.

Job Summary:
We are seeking a professional and customer-focused Customer Service Representative to join our team. This full-time role requires excellent communication skills, strong problem-solving abilities, and a customer-first mindset. The ideal candidate will be proactive, reliable, and able to resolve customer concerns efficiently while maintaining a positive customer experience.

Location – Ikate, Lagos
Employment Type – On-Site for first 1 – 3 months. You MAY qualify for remote work after that.

Key Responsibilities:

• Answer incoming customer calls in a timely and professional manner.
• Provide accurate information and resolve customer inquiries or issues.
• Record and update customer information accurately in the system.
• Follow communication scripts and guidelines while ensuring conversations remain empathetic and human.
• Meet performance metrics, including call quality, response times, and customer satisfaction.
• Other tasks as assigned.

Required Skills & Tools:

• Excellent verbal communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy in handling customer concerns.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Prior experience in a call centre or customer service role is an advantage.
• Ability to remain calm under pressure and manage a high volume of calls.
• Professional, trustworthy and discreet with confidential information.

You’ll Succeed in This Role If You Are:

• Patient, empathetic, and solutions-oriented.
• Professional in tone and conduct during every customer interaction.
• Consistent and reliable in achieving call centre performance standards.
• Adaptable and able to remain calm in high-pressure situations.
• Motivated to deliver excellent customer service.
• Must be able to start ASAP

Tagged as: customer support