Account Manager Full Time

About the role

We are looking for an enthusiastic account manager to foster long-term relationships with Chainstack’s customers. You’ll guide them through onboarding, drive adoption, ensure renewals, and identify growth opportunities across our product suite.

Responsibilities

• Lead onboarding for new customers, ensuring a smooth and value-driven experience.
• Drive account expansion through upselling and cross-selling.
• Monitor customer health and take proactive action to improve adoption and satisfaction.
• Conduct regular touchpoints and quarterly business reviews.
• Build strong, trusted relationships with stakeholders across customer organizations.
• Document and communicate business and technical outcomes achieved through Chainstack.
• Collaborate with support and engineering teams to resolve issues.
• Coordinate internal resources to ensure customer success.
• Manage renewals and follow up on failed payments.
• Research, verify, and manage subscription renewal data and pricing.
• Work with marketing to develop testimonials, referrals, and case studies.

Requirements

• 3+ years in a customer-facing role in post-sales (technical account management, customer success, or sales engineering).
• Interest and understanding of Web3 technologies.
• Experience working with blockchain is a plus.
• Track record of customer retention and growth through excellent service.
• Strong communication and presentation skills, including executive-level communication.
• Proficiency with CRM tools such as HubSpot and spreadsheets (Excel).
• Ability to manage multiple projects simultaneously.
• Excellent listening, negotiation, and relationship management skills.

What we offer

• At Chainstack, we invest in our people and provide a work environment that fosters growth, flexibility, and innovation.
• Competitive salary in USD – We value expertise and contributions, offering a fair and transparent compensation structure.
• Stock options – Be part of our journey and share in our success.
• Cutting-edge tech stack – Work with the latest technologies and stay ahead in the industry.
• Flat structure, no bureaucracy – Make an impact, take ownership, and shape the future of Web3 infrastructure.
• Flexible schedule – Work when you’re at your best and maintain a healthy work-life balance.
• Global, fast-growing market – Be part of a rapidly expanding industry with limitless opportunities.
• Diverse, multinational team – Collaborate with experts from around the world, bringing unique perspectives and ideas to the table.