Director, Technology Full Time

About the role
We’re hiring a Director, Technology to own the systems that power Grüns end-to-end. Everything from order creation to fulfillment, invoicing, returns, and reporting across DTC, Amazon, TikTok Shop, and Retail. This role is not about writing code. It’s about owning how our systems work together, ensuring accuracy, reliability, and scalability as we grow.

You’ll serve as the centralized hub for Grüns technology stack, owning system configuration, cross-platform workflows, incident management, and partner integrations. Your work will directly protect customer experience, revenue integrity, and operational efficiency by eliminating broken flows, tribal knowledge, and reactive firefighting.

This role is part of our remote HQ! We have a fully remote, high-trust work environment – and also come together on a quarterly basis for amazing off-sites where we can connect IRL.

In this role, you will:

• Own system administration and configurationManage permissions, roles, workflows, and system logic across Grüns’ core platforms.
• Maintain SKU and item master integrity to ensure clean data across all systems.
• Act as the source of truth for “how our systems are set up and why.”
• Own cross-system order flowsDefine and own what should happen across the full order lifecycle:
• Order creation → ERP→ fulfillment → invoicing → returns/adjustments.
• Ensure flows are clearly defined and reliable across DTC, Amazon, TikTok Shop, and Retail.
• Identify and remove risks that impact customer experience or financial accuracy.
• Lead issue triage and incident managementProactively monitor systems to catch issues before they escalate.
• Own incident response, root-cause analysis, and long-term fixes.
• Coordinate with internal teams and external vendors to resolve issues quickly and permanently.
• Manage vendors and technology partnersOwn relationships with key partners including Fulfil, Crstl, Alloy, and EDI providers.
• Lead EDI onboarding and retailer integrations with standardized, repeatable processes.
• Manage tickets, escalations, and implementation timelines to completion.
• Build documentation and operational clarityCreate and maintain SOPs, runbooks, and training materials for system workflows.
• Document “how we do X” so systems knowledge is institutionalized, not person-dependent.
• Enable teams to operate confidently within systems without constant ad-hoc support.

We’re looking for someone who:

• 5+ years in a technology or systems leadership role owning backend platforms.
• Proven experience in a DTC and/or Retail environment.
• Has operated in fast-growing companies where systems maturity needed to scale quickly.
• Familiarity with data concepts such as SQL, reporting pipelines, and self-service analytics (nice to have).
• Comfortable navigating complex integrations without relying on engineering teams.
• Experienced working closely with Operations, Finance, CX, Growth, and IT.
• Able to translate technical constraints into business-friendly decisions.
• Trusted partner who brings clarity, not confusion.
• Moves quickly and iteratively in agile environments.
• Takes full ownership of outcomes, not just tasks.
• Balances speed with thoughtfulness and continuous improvement.
• Manages multiple priorities without losing system integrity.

Approach to the role

• Owns systems end-to-end: Takes full responsibility for how systems are configured, connected, and operated. Not in just how they work in isolation, but how they function together across the business.
• Thinks in workflows, not tools: Focuses on defining the “right” order of operations across systems (order → fulfillment → invoicing → returns) and ensures each platform supports that flow cleanly.
• Proactive, not reactive: Anticipates issues before they impact customers or revenue, monitors for risk, and builds safeguards rather than relying on fire drills.
• Clarity obsessed: Documents decisions, workflows, and exceptions so knowledge lives in systems and SOPs, not in someone’s head.
• Business-first technologist: Balances technical best practices with real business needs, making pragmatic decisions that support speed, accuracy, and scale.
• Calm under pressure: Handles incidents and escalations with structure, transparency, and urgency, keeping stakeholders informed and aligned.
• Builder mindset: Continuously improves how systems are used, identifying untapped functionality and driving incremental gains over time.

To Apply: Please enter your info and share a bit about yourself with us below. We ask that you do not use Chat GPT or similar tools to answer these questions, as it is our hope to genuinely get to know you and the way you communicate and think! We do love integrating these tools into our work though, and you’ll hear plenty more about that if you join us.